optimise IT

CLIENT: A leading New Zealand utilities business
PROJECT: Your Account portal enables web self service

Utilities providers are under relentless pressure to deliver better shareholder returns by reducing costs and increasing efficiencies. At the same time, they need to deliver consistent, secure supply and fast, effective customer service. For this New Zealand company, one important step in addressing the challenges has been implementing a web-based customer self-service portal.

The Your Account web portal lets this utility company's 500,000+ customers securely access and update their account details, record their own meter readings, view invoices and pay their bills online, whenever and wherever they choose.

Now that customers can easily track their own usage and billing history online, they can make sure their invoices are correct and can also track upcoming payment due dates to ensure they always get their prompt payment discount. The portal also provides a perfect channel for the company to deliver information on new products and services to targeted audiences, and to gather intelligence on customer preferences through the use of online surveys.

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