At Optimation, our business is your business. It's as simple as that. Our team brings together the right balance of smarts, skills and experience to deliver IT solutions that solve your toughest problems, deight your customers, and create opportunities for growth.

CLIENT: A leading New Zealand utilities business
PROJECT: Your Account portal enables web self service
Utilities providers are under relentless pressure to deliver better shareholder returns by reducing costs and increasing efficiencies. At the same time, they need to deliver consistent, secure supply and fast, effective customer service. For this New Zealand company, one important step in addressing the challenges has been implementing a web-based customer self-service portal.
The Your Account web portal lets this utility company's 500,000+ customers securely access and update their account details, record their own meter readings, view invoices and pay their bills online, whenever and wherever they choose.
Now that customers can easily track their own usage and billing history online, they can make sure their invoices are correct and can also track upcoming payment due dates to ensure they always get their prompt payment discount. The portal also provides a perfect channel for the company to deliver information on new products and services to targeted audiences, and to gather intelligence on customer preferences through the use of online surveys.

25 February 2010:
Optimation is seeing increasing demand from customers for managed testing services, application development and expertise in web enabled business.
24 February 2010:
SilverStripe NZ has joined forces with Optimation to deliver outstanding web and intranet sites.
23 February 2010:
Verdon Kelliher talks to Reseller News about his varied career in the technology sector, the ever-changing face of the local IT scene, and, of course, rugby.
25 February 2010:
The recent theft of a family’s home computers with all of their photographs and videos has highlighted the fact that secure backups are not just something that corporates need to think about. With over 10 years of video and photos, adding up to almost a Terabyte of data, I’ve been asking myself recently, “How do I back that all up securely?”
16 February 2010:
After all the battening down of collective hatches over the last year or so, we’re now being told that the ICT sector is creeping back into recovery mode. But can we trust the pundits? And what will be your key strategies for surviving 2010?
9 February 2010:
I've added a new article to the Resources section on our website, which takes a high level look at the value and functionality of key Microsoft Team Foundation Server 2010 features from a Project Manager's point of view.