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At Optimation, our business is your business. It's as simple as that. Our team brings together the right balance of smarts, skills and experience to deliver IT solutions that solve your toughest problems, delight your customers, and create opportunities for growth.

Power to the people

CLIENT: A leading New Zealand utilities business

PROJECT: Your Account portal enables web self service

Utilities providers are under relentless pressure to deliver better shareholder returns by reducing costs and increasing efficiencies. At the same time, they need to deliver consistent, secure supply and fast, effective customer service. For this New Zealand company, one important step in addressing the challenges has been implementing a web-based customer self-service portal.

The Your Account web portal lets this utility company's 500,000+ customers securely access and update their account details, record their own meter readings, view invoices and pay their bills online, whenever and wherever they choose.

Now that customers can easily track their own usage and billing history online, they can make sure their invoices are correct and can also track upcoming payment due dates to ensure they always get their prompt payment discount. The portal also provides a perfect channel for the company to deliver information on new products and services to targeted audiences, and to gather intelligence on customer preferences through the use of online surveys.

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Helping Resene colour your world

CLIENT: Resene

PROJECT: ETint reduces costs and improves competitiveness

Kiwi company Resene is recognised globally as being at the forefront of the paint manufacturing industry in its commitment to innovation and the production of environmentally sustainable products. A unique tinting application developed for Resene by Optimation is playing a vital role in helping the company realise its business vision.

The ETint application enables fast, accurate paint tinting at point-of-sale and makes the complex paint tinting process simple and accurate. Resene CIO Tim Simpson explains that one of the keys to Resene's success is its ability to supply a broad and flexible colour range. Behind the scenes, this requires a system that can process a vast range of chemical and mathematical formulas, and the smallest inaccuracy can result in a costly tinting mistake.

"ETint is designed to eliminate the technical and logistical challenges of providing such a large colour range, including matching customers' paint samples and making up custom paint tints. ETint is also delivering environmental benefits and enabling us to reduce our costs," says Simpson.

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Envirostep helps Kiwi businesses go green

CLIENT: Ministry of Economic Development

PROJECT: Envirostep online self-assessment

Envirostep is a free web-based self-assessment tool for small to medium sized enterprises (SMEs). The tool was developed by Optimation for the Ministry of Economic Development, and is designed to encourage businesses to take practical steps that benefit both the environment and their bottom-line.

Envirostep provides SMEs with a simple web-based questionaire that measures their environmental sustainability performance. Users receive a customised report containing a score, profile, recommendations for improvement and links to further information.

Howard Markland, Senior Adviser on the Ministry of Economic Development's Eco-Verifcation Team, says they worked closely with Optimation to develop Envirostep.

"We approached Optimation because of work they had already done for other areas of the Ministry. We found their team to be flexible, resourceful and communicative, which made it a pleasure to work with them."

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