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Application Support and Outsource

Our Application Support and Outsource services are focused on making each and every moment count for our customers. Whether you need a project taken off your hands or are looking for additional manpower in-house, our Application Support and Outsource services can help your organisation innovate and develop at pace.

How we deliver our Application Support and Outsource services

At Optimation, we aren't fixated on one development method, technology, platform or piece of equipment. Both our Support and Outsource teams are well-versed in finding the best-suited support and development methods for our customers.

Our Support practice is ITIL-aligned to ensure compliance, but we know a rigid one-size-fits-all approach won’t suit everyone. Instead, we work with customers to create an application support model tuned to their business needs and priorities. Because we understand that in critical business situations every moment counts our Support team offers 24/7 local and offshore support. That way, New Zealand organisations can enjoy the benefits of global scale and 24/7 coverage as well as local governance, clear accountabilities and face-to-face relationships.

The Outsource team is experienced in adaptive and rapid application development (RAD). Using the OutSystems platform for low-code development and rapid prototyping of mobile and web apps, our team can visually develop your entire application, integrate it with existing systems, and add your own custom code as needed. This approach drives rapid, low-risk digital transformation and application modernisation. We also have strong capabilities in agile and DevOps methodologies that support iterative development and continuous deployment, and if traditional waterfall methodology makes sense for your project, that’s in our kit bag too.

At Optimation, we aren't fixated on one development method, technology, platform or piece of equipment. Both our Support and Outsource teams are well-versed in finding the best-suited support and development methods for our customers.

Our Support practice is ITIL-aligned to ensure compliance, but we know a rigid one-size-fits-all approach won’t suit everyone. Instead, we work with customers to create an application support model tuned to their business needs and priorities. Because we understand that in critical business situations every moment counts our Support team offers 24/7 local and offshore support. That way, New Zealand organisations can enjoy the benefits of global scale and 24/7 coverage as well as local governance, clear accountabilities and face-to-face relationships.


We also have strong capabilities in agile and DevOps methodologies that support iterative development and continuous deployment, and if traditional waterfall methodology makes sense for your project, that’s in our kit bag too.

The digital imperative for rapid application development

A guide to using low-code to empower New Zealand organisations to be more agile and efficient.

optimation - the digital imperative ebook mockup

Benefits of our Application Support and Outsource services

Agility Our Support and Outsource teams are experts in helping organisations develop and innovate at pace, so your teams can remain agile in critical business situations.
RESOURCE Keeping up to date with the latest system updates, innovations and trends, can put a strain on your internal team. When you utilise our Support and Outsource teams to help, your teams will have more time available to focus on what counts.
Expertise When time is of the essence, gaining expertise on a particular development method or tool isn't always an option. When you engage our teams, you'll get a high-level of expertise in specific development fields to make up for what you lack inhouse.

"Optimation has been great to deal with, they swiftly stepped in at a time where support transition was crucial for this service. They arrived with a collaborative and considerate approach and their responsiveness was outstanding."

Liz Cawson | Head of IT Support, Tower Insurance

Partnering with Optimation for Application Support and Outsource

We can provide complete end-to-end development and support solutions for a range of technology, software and systems.

Core Support Services

Professional Service Delivery Management including:

  • Governance, SLA management and reporting
  • Continual service improvement
  • Pipeline planning aligned with your wider business priorities
  •  Third party vendor management as necessary
  • 24/7 Service Desk available via email, 0800 number or web
  •  Incident Management
  • Problem Management
  • Change and Release Management
Value-added Support Services

In addition to our core support services, for a predictable monthly cost Optimation enables you to access a range of value-added support services tailored to your current business needs and priorities. These include:

  • Iterative application enhancements delivered using a right-sized project management process with a clear SDLC. This ensures all enhancements are cost-effective, high quality and meet business needs.
  • Application modernisation and transformation
  • Proactive monitoring and maintenance
  • Operational health checks
  • Scheduled maintenance releases and upgrades
  • Consultation and training to up-skill your internal IT team and/or to ensure your business users are getting the maximum benefit from applications
Core Outsource capabilities
  • Expertise across Java, Microsoft, and open-source environments
  • Rapid prototyping and Rapid Application Development using OutSystems low-code platform
  • Agile development and project managementm
  • Waterfall development and project management
  • DevOps: continuous deployment and continuous integration
  • Test driven design and test automation
  • Apps and services for international and multilingual markets
  • Integration of cloud services such as Shopify, Paypal, Microsoft Azure, Amazon Web Services (AWS), cognitive services, biometrics
  • Integration and optimisation of enterprise-scale solutions from Oracle, Microsoft, SAP and other leading vendors

How we've helped

Contact us

If you're interested in learning more about how your team can make every moment count—get in touch. We can help your teams stay agile and up to date.