Optimation New Zealand Limited is an IT service provider that provides a range of IT services. Optimation New Zealand Limited is part of the Optimation Group. "Our" and "We" means Optimation New Zealand Limited, and "You" means any user of our website.
Your use of this website involves the collection by us of personal information about you. For example, when you visit this website, we may collect your registration details including your email address and other identifying information. We may collect personal information from you to be able to provide you with access to some other services.
If you send us an enquiry or provide personal information, we do collect and store your personal details, but we will not disclose this information to another party unless you authorise us to do this (or for law enforcement reasons).
We only use the information you provide us so you can access our website content and activities, or source more information as described in this Policy.
We do use aggregated information to measure visitor numbers to our website. This means we can see the pages that are the most value to you, and work on making our website better.
Subject to verification of identity, any Personal Information held about an individual may be accessed, updated or corrected by contacting us.
Logging of information
In addition to any details you provide us, the server will record the specific transactions you perform when visiting this website. This information will be used for statistical purposes and to help us tailor the web user's experience. Web server logs are also kept for the purposes of generating site usage statistics and performing security auditing. The logs record information every time you request a page from the server. This information will not be used to identify you except in the event of irregularities in your use of the site. The information logged includes:
- The time of each page request
- The pages you requested
- What web browser you are using
- Your client IP address
- What site you came to this website from.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
We also use tracking cookies with Google Analytics- a tool used to analyse non-identifiable web traffic data in order to improve our services. This data is collected but cannot personally identify you.
We use social media integrations on some sections of our website to help communicate our messages and give you a good experience.
These social media services have their own privacy policies and may track your use of our website on those pages where their links are displayed using persistent session cookies. If you are logged into those services (including any Google service) while using our website, their tracking will be associated with your profile with them.
What Personal Information Do We Collect, From Whom And For What Purpose?
We will only collect Personal Information that is necessary for our core functions and activities. We will only collect Personal Information by fair and lawful means. We may collect and process personal information through a variety of means, including, as examples, access to our sites or services, employment processes, or correspondence with our representatives, through purchase of services.
The following types of Personal Information may be collected:
a) Information about our Contractors and Suppliers
We collect directly from our contractors and suppliers, Personal Information about them. This Personal Information includes their name and contact details which allows them to be contacted.
From third parties, we may also collect feedback and information relating to our contractors and suppliers’ performance of services for us. This information is collected for the purposes of monitoring our contractors and suppliers’ performance of services and to ensure that we are able to provide the highest quality products and services to our customers.
b) Information about job applicants
Applicants for a position at one of our subsidiaries will be asked to supply details relevant to the job application such as name, contact details, information contained in CVs, driver’s licence or passport. We may also collect from third parties identified as referees Personal Information relating to the applicant. This information is used for the purposes of determining suitability for the vacant role.
c) Information about customers and their employees and customers
Personal Information may be collected from customers such as name, contact details, bank account and credit card details.
All customer Personal Information collected by us is used for our business functions and activities. These include:
- for billing purposes and order fulfilment;
- to contact customers about our provision of services;
- to maintain account details;
- to provide technical support e.g. account creation, password reset;
- to provide information on request about our products and services;
- to streamline and personalise customer experience while dealing with us;
- to undertake customer satisfaction surveys and to tailor our information, services or products in order to improve and enhance those services and products provided to our customers.
We may also collect from our customers Personal Information relating to our employees and customers. This Personal Information is used so that we can facilitate the provision of the services our customers have requested.
We take active measures to ensure the security of Personal Information we hold is protected from misuse, interference, loss and unauthorised access, modification or disclosure.
All our ICT devices, storage and channels are subject to continuous monitoring, logging analysis and audit. We may choose to contract a third party to perform those functions.
Disclosure and Retention of Personal Information
As part of providing services to a customer, we may disclose Personal Information to third party suppliers and contractors of services or retain and disclose Personal Information as authorised by law, for example metadata.
We only retain Personal Information for as long as required by applicable law or as needed for our business functions and activities. If Personal Information is no longer needed it is then destroyed or disposed of in a secure manner.
We automatically receive certain types of information whenever you interact with our website. This includes your IP address and the type of browser or operating system you use. Our websites may contain links to external websites. We are not responsible for the content or privacy policies that govern such external websites.
If you feel we have breached these obligations, or have any questions about this Policy, or to raise any issues about privacy or data protection, please contact the Privacy Officer.
You may make a request to access the personal information held about you, and we will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct personal information held about you that is not accurate or up-to-date.
Due to the nature of the services that we provide, in most situations, it will be impracticable for an individual to deal with us on an anonymous basis. However, we will consider anonymous requests on a case by case basis.
If you are not satisfied with our response and the issue relates to a privacy concern or alleged breach by us, you may take your complaint to the relevant government authority responsible for privacy and data protection.
Changes to our policy
We may, at our discretion, update or revise this Privacy Statement at any time. Any changes will take effect immediately once they are posted on this website. It is your responsibility to check our Privacy Statement regularly for any modifications or updates. Your continued use of this website or our web services after any changes have been posted on the website indicates your acceptance of those changes.