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Westpac DeskBank serves business customers

Westpac's DeskBank electronic banking platform is a core offering for its business customers. An on-going relationship with Optimation means the bank has vital software development, consultancy and support services on tap to continue enhancing the services DeskBank provides.

Westpac DeskBank security info
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Westpac

Finance and Banking: Application development, Managed services, Consulting

Westpac's DeskBank electronic banking platform is a core offering for its business customers. An on-going relationship with Optimation means the bank has vital software development, consultancy and support services on tap to continue enhancing the services DeskBank provides.

DeskBank supports direct electronic banking - including supplier and payroll payments, international transactions, and deposit and trust account management - for more than 3500 corporate, government and SME clients. The system can interface with a range of accounting and payroll packages used by the Westpac's customers and processes around $5 billion in domestic payments, averaging between 100,000 and 160,000 transactions, daily.

Optimation originally got involved in DeskBank some years ago, developing an interface that would link the bank's primarily Windows-using customers to back-end transactional systems running on a mainframe platform. Security, integrity and reliability were vital because customers accessed the system via dial-up links. Optimation was able to apply its extensive skills in security, infrastructure and software engineering to tackle these challenges.

The initial development proved to be the start of a long relationship. Optimation has completed regular upgrades to the client side of DeskBank and provided technical support, advice and enhancements, particularly in the security area.

Business benefits and outcomes

With Optimation's help, Westpac DeskBank lets its customers:

  • Save time by reducing administration work
  • Improve processes and reduce double-handling and errors
  • Improve daily cash management by having statements and transaction information at their fingertips
  • Potentially reduce their bank fees
  • Extend their banking hours

Want to know more? Talk to our team.

Visit Westpac DeskBank.