Insurance & Banking

Westpac Deskbank

Westpac Deskbank is a secure electronic banking platform that processes tens of millions of dollars in payments every day. It’s a core offering for Westpac business customers, so it is vital that it continues to operate efficiently and be enhanced as customer needs evolve.

Enhanced DeskBank Services Improve Westpac Business Offering

An on-going relationship with Optimation means the bank has vital software development, consultancy, and support services on tap.

New Zealand’s business customers are a critical market for Westpac. Business customers can be understandably demanding in the levels of service required to run their enterprises efficiently. They can also be quite unforgiving if things go wrong or become difficult to manage.

Westpac's DeskBank electronic banking platform is a core offering for its business customers, so it is vital that it continues to operate efficiently and to keep up with changing customer demands.

DeskBank provides secure electronic banking for more than 3500 corporate, government and SME clients. Services include supplier and payroll payments, international transactions, and deposit and trust account management.

The system can interface with a range of accounting and payroll packages used by Westpac's customers and it processes around $5 billion in domestic payments, averaging between 100,000 and 160,000 transactions, daily.

The Challenge: To Allow Regular Upgrades And Enhancements Without Compromising Security And Reliability

Westpac's DeskBank electronic banking platform is a core offering for its business customers, so it is vital that it continues to operate efficiently and to keep up with changing customer demands.

Westpac is aware that the technology surrounding their online service is open to many threats, not only in terms of security and reliability, but also from competition from other banks that continue to upgrade their services to gain a market edge.

Optimation originally got involved in DeskBank some years ago, developing an interface that would link the bank's primarily Windows-using customers to back-end transactional systems running on a mainframe platform. Security, integrity, and reliability were critical.

Our extensive skills in security, infrastructure, and software development enabled us to tackle the development challenges, and to provide long-term support and upgrades to the system.

A Mixed Service Solution Meets The Challenge

An on-going relationship with Optimation means the bank has vital software development, consultancy, and support services on tap to continue enhancing the services DeskBank provides.

Optimation has completed regular upgrades to the client side of DeskBank and provided on-going support, advice, and enhancements.

Westpac business customers benefit in a number of ways from using DeskBank. DeskBank saves them time by reducing administration work; improves their processes and reduces double-handling and errors; improves daily cash management; and enables them potentially to reduce bank fees and extend their banking hours.