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Managed resource services

Want to reduce your business costs and risk? We may just have the answer you've been looking for, by taking on your resource management headaches under a flexible outcomes-based model that delivers guaranteed service levels and results.

Optimation's Managed Resource Services give you flexible access to a global pool of experienced, certified testers, business analysts and project managers where and when you need them, without having to carry these expensive specialist resources as part of your permanent team. And, your business will gain long-term value from the input of our ITIL- and Six Sigma-qualified service improvement and quality experts.

How you'll benefit

Our Managed Resource offerings are helping customers like Vodafone enhance the quality of products and services they deploy into production, while also reducing overall costs. We future-proof your resource planning to support changes in your business as they happen, and enable you to smoothly adapt to new customer demands.

  • Achieve full visibility of resource availability and overall costs
  • Optimise the utilisation and availability of valuable specialist skills
  • Cost-effective Resource Modelling enables sound long-term business planning
  • Gain comprehensive skills information for all your resources
  • Reduce stress with a resource request engagement process that is fluid and efficient and a Capability Build process that ensures correct skills selection
  • Effective governance provides you with complete information and control over resources
  • Transparent, real-time results reporting - see the position of Plan vs. Actual at any time

Working with our team

Regular, clear and effective communication is at the heart of our successful Managed Resource Service model. We talk to all your key stakeholders to effectively capture their resource requirements and to ensure they understand and are committed to the engagement model. Then, we work hard to make sure that engagement right across your business is streamlined and effective, and to proactively address any potential issues. On-going conversations to identify and plan for changes in demand are a central feature of our approach.

The process

  • We'll build a robust Demand and Supply Process with clear ownership and well-defined Roles and Responsibilities
  • We work closely with you to develop an accurate forecasting methodology to meet your business demand
  • And, we create a prioritisation matrix that enables well-informed decision-making around resource placement

Reporting

  • Analytical Demand and Supply Performance Reporting Trending and Exception Reporting
  • Financial analysis of resource cost